At Daze Inc, we aim to ensure your satisfaction with every order. If there’s an issue with your purchase, we’re here to help. Please review our refund and replacement policy below.

1. Eligibility for Refunds or Replacements

We offer refunds or replacements for any item purchased from Daze Inc under the following conditions:

  • Damaged or defective items: Items that arrive damaged or are defective.
  • Incorrect items: Items that do not match the description or were not ordered.
  • Lost in transit: Orders that are lost during delivery (except when caused by customer address errors).
  • Out-of-stock items: Items that were unavailable and not shipped will automatically be refunded.

2. Time Frame for Refund or Replacement Requests

  • Requests must be submitted within 14 days of delivery.
  • For lost-in-transit claims, requests must be submitted within 14 days of the expected delivery date.

3. Process for Refund or Replacement Requests

To initiate a refund or replacement, please contact us through one of the following channels:

Please provide the order number and details of the issue. While photos are not mandatory, providing them may help expedite the resolution process.

4. Conditions for Refunds and Replacements

  • Return of Items: In certain cases, we may request the return of the item(s) before processing a refund or replacement.
  • Lost in Transit: Refunds or redelivery will be provided unless the delivery issue was caused by an incorrect address provided by the customer, in which case no refund will be issued.
  • Out-of-Stock Items: If an item is unavailable at the time of fulfillment, we will refund the specific item’s cost to the original payment method.

5. Refund Details

  • Refunds will be processed to the original payment method used during checkout.
  • Refunds typically take 5–7 business days to appear on your statement, depending on your bank or card issuer.

6. Late Deliveries

  • Unfortunately, we cannot offer refunds for delays in delivery. Please allow extra time for your order to arrive.

7. Contact Information

For questions or assistance regarding refunds, replacements, or your order, contact us at:

8. Exceptions

  • Tax refunds are not included.
  • Daze Inc is not liable for delays caused by third-party delivery services once the order is dispatched.